Table of Contents
1What We Mean by Responsible Gaming
3999berAt -, responsible gaming means an experience that is enjoyable, balanced, and compatible with the rest of your life. We want every member to game consciously and in a healthy way.
Responsible Gaming No restrictions — this is actually a way to make your gaming experience more enjoyable. When you play within limits, every session stays exciting and stress-free.
3999ber Believes that a happy, informed player is our greatest asset. That is why we stand by you at every step to ensure your gaming experience remains positive.
Key Features of Healthy Gaming
- Treating gaming as entertainment, not as a source of income.
- Playing within a set budget and time limit.
- Prioritizing family, work, and social life over gaming.
- Staying calm after a loss and not chasing your losses.
- Avoid gaming as a way to escape stress or sadness.
Please Note: Gaming is a form of entertainment — just like watching a film or reading a book. It is meant to be enjoyed, not treated as a guaranteed way to earn money.
2Age Verification Policy — 18+ Only
3999berAt -, only individuals aged 18 or above may register and play. This is a firm, non-negotiable policy — no exceptions.
We verify age at every registration. Additional identity documents are requested in suspicious cases. If a minor is identified, their account is closed immediately and all funds are returned.
Warning: If you know that a minor is using your account, please contact our support team immediately. Protecting children is our highest priority.
3Ask Yourself — Self-Assessment Quiz
Answer the following questions honestly. If more than three of your answers are "Yes", consider reaching out to our support team.
Please Note: Answering these questions honestly is a sign of strength, not weakness. Knowing yourself and seeking help are marks of a mature person.
4Warning Signs — When to Seek Help
Gaming addiction develops gradually. If you notice the following signs, take a break right away and seek help if needed:
Spending money meant for household needs on gaming
Losing track of time and playing for hours on end
Withdrawing from family and friends
Restlessness or irritability when not gaming
Disrupted sleep and irregular eating habits
Lying to family about gaming
Take action now: If you notice these signs, do not blame yourself. This is a recognized issue and the right support can make a real difference. The 3999ber support team and professional counselors are ready to help.
5Set Limits — Stay in Control
3999ber Gives you the ability to set various types of limits. These tools help keep your gaming experience healthy and in check.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Loss Limit
Your session will automatically end once you reach a set loss amount.
Time Limits
Decide in advance how long you will play each day.
Session Limits
Set a maximum duration for each gaming session.
Cooling-Off
Temporarily pause your account for a defined period.
Self-Exclusion
Option to permanently close your account for an extended period.
Tips: Set realistic goals when defining your limits. If needed, our support team can help you find the right limits for your situation.
6Break & Self-Exclusion Options
Sometimes the best decision you can make is to step back for a while. 3999berAt -, you can take a voluntary break at any time — no questions asked.
Break Steps
Short Break (24–72 hours)
When you feel like you need to step back, temporarily lock your account for 24 to 72 hours. During this time, no logins or bets will be permitted.
Cooling-Off Period (1–6 weeks)
Take a one-to-six-week break to clear your head or reassess your situation. During this period, no promotional or bonus offer notifications will be sent.
Long-Term Self-Exclusion (6 Months – 5 Years)
If you feel you need a longer break from gaming, your account can be fully deactivated for anywhere between 6 months and 5 years.
Permanent Closure
If you decide to stop gaming altogether, let our support team know — we will permanently close your account with full respect for your decision.
Assurance: During self-exclusion, 3999ber will not send any marketing messages, bonus offers, or promotional communications. We fully respect your decision.
7How to Get Help
If you feel that gaming is having a negative impact on your life, do not face it alone. Reaching out for help is a sign of strength.
3999ber Support
Our specially trained responsible gaming team is available 24/7. Log in to your account and reach us via live chat, or send us an email. Full confidentiality is guaranteed.
Professional Support
Sometimes speaking with a professional mental health specialist is the most effective step. We can help connect you with qualified counselors or support groups.
Live Chat Support
Log in to your account and speak directly with our responsible gaming team.
Email Support
[email protected] — we typically respond within 24 hours.
8For Parents — Keeping Children Safe
If there are children or teenagers in your household, make sure they cannot access online gaming platforms. Here are some practical tips:
- Always keep your 3999ber account password private.
- Use parental control software on computers and mobile devices.
- Keep bank cards and payment details out of children's reach.
- Always log out after playing and be careful not to save your password on shared devices.
- Have an open conversation with your child about online safety.
Please Note: If you suspect a minor is using your account, notify our support team immediately. We will act promptly.
3999ber's Commitment
We are more than a gaming platform — we are a responsible community. Ensuring the mental, financial, and social well-being of every member is our most important goal. Responsible gaming is not optional — it is core to who we are.